Warranty & Technical Support

ZENHAX support covers product selection, vehicle compatibility, installation questions, initial setup, and troubleshooting. To help us resolve issues efficiently, please include complete vehicle and order information in your first message.

What to include

• Order number and the email used at checkout
• Vehicle make, model, year, trim, and factory audio configuration
• Product model and configuration purchased
• Clear photos of the dashboard, wiring connections, and module labels
• A short video showing the issue from startup
• A list of troubleshooting steps already completed

Before requesting a return or replacement

Many installation issues are caused by an unseated connector, an incorrect CAN bus setting, a missing adapter, or a configuration mismatch. Please keep the unit installed when safe to do so and wait for troubleshooting instructions before changing wiring or returning parts.

Warranty assistance

Warranty eligibility, coverage, documentation, and exclusions depend on the product and the terms provided at purchase. Keep your order confirmation, packaging, accessories, and installation records. Products damaged by incorrect wiring, unauthorized modification, misuse, or improper installation may not qualify for coverage.

Contact support

Email service@zenhax.email. Include your order number in the subject line. We aim to respond within 1–2 business days.