Shipping Policy

Last updated: July 22, 2026

This Shipping Policy applies to orders placed with the ZENHAX online store operated by WONDFUL (HK) TECHNOLOGY LIMITED. Our United States warehouse is the primary fulfillment location for North American orders. The shipping origin applicable to an order may be shown at checkout or in the order information.

1. Shipping destinations

We ship to destinations in the United States, Canada, Mexico, and other North American regions only when an available shipping method is presented at checkout. Available destinations, carriers, methods, charges, and restrictions can vary by product and address. We do not promise delivery to a location unless an available method is displayed and the order is accepted.

2. Shipping charges by product category

• Complete head units and complete car stereo systems: eligible products include free standard shipping to supported North American checkout zones unless the product page or checkout clearly states otherwise. Expedited, remote-area, address-correction, customs, brokerage, and special-handling charges are not included in free standard shipping.
• Dash kit bundles, fascia and wiring kits, frames, harness kits, CAN Bus or protocol-box kits, and future vehicle-specific installation kits: shipping is charged separately. The applicable charge is calculated or displayed at checkout according to destination, packed weight, package size or dimensional weight, carrier service, and fulfillment location.
• Mixed orders: when an order includes a free-shipping head unit and a paid-shipping dash kit or frame product, the paid shipping rate for the dash kit or frame portion may still apply. Checkout may combine rates from different shipping profiles or fulfillment locations.

The shipping amount shown and accepted at checkout is the shipping charge for that order unless a clear pricing or address error requires customer approval before fulfillment. We will not add an undisclosed shipping charge after payment without first obtaining the customer's agreement.

3. Vehicle and order verification

Vehicle-specific products may require confirmation of make, model, year, trim level, factory audio system, steering position, connector type, region, or other configuration. Provide complete and accurate information when ordering. If required information is missing or inconsistent, we may contact you before shipment. Prompt replies help prevent delays and incorrect fitment.

If compatibility cannot be verified, we will explain the available options. We will not substitute a materially different item without the customer's agreement.

4. Processing and delivery estimates

Processing time is the time required to verify, prepare, pack, and hand an order to the carrier. Transit time begins after carrier acceptance. Any estimate shown on a product page, at checkout, or in an order message is the estimate applicable to that order. Weekends, public holidays, fitment verification, address corrections, remote-area service, customs review, severe weather, carrier disruption, and high-volume periods may affect timing.

We will state a shipment time only when we have a reasonable basis for it. If no shipment time is stated, we will ship within the period required by applicable law.

5. Delayed or unavailable orders

If we learn that an accepted order cannot ship within the promised time, we will notify the customer within the required period, provide a revised shipment date when available, and explain the option to accept the delay or cancel the unshipped order for a full and prompt refund. If consent to the delay is required and not obtained, or if the order cannot be shipped, we will cancel and refund the unshipped merchandise as required by law.

6. Taxes, duties, brokerage, and customs

Shipping charges and available methods are displayed before the order is submitted. Unless checkout expressly states otherwise, customers are responsible for import duties, taxes, brokerage fees, customs charges, and government assessments imposed by the destination. Customs authorities and border processing may cause delays outside our direct control. We will not misstate shipment value, origin, or contents.

7. Tracking and delivery

When tracking is available, we will send it to the email address or customer account associated with the order. Carrier scans may take time to appear. If tracking is marked delivered but the parcel cannot be located, first check the delivery area, household members, building staff, parcel lockers, and carrier notices, then contact us promptly.

8. Address accuracy and customer-requested changes

The customer is responsible for providing a complete, accurate, and deliverable address. Contact service@zenhax.email immediately if a correction is needed. We cannot guarantee a change after fulfillment or carrier handoff begins.

To the extent permitted by law, the customer is responsible for additional carrier charges, return-to-sender fees, and reshipment costs caused by an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect a parcel, or an address change requested after carrier handoff. ZENHAX bears these costs when the address or label error was ours.

9. Lost, damaged, delayed, or incomplete shipments

Contact us promptly if tracking has not updated for an unusual period, a parcel appears lost, the parcel arrives damaged, or listed contents are missing. Keep the product, all packaging, the shipping label, and all contents while the carrier or warehouse investigation is open. We may request photographs, video, a carrier report, or other reasonable evidence.

Do not discard damaged packaging or repair, modify, or return the product until instructions are provided. Preserving the shipment allows us to distinguish a product issue, fulfillment error, and carrier damage.

10. Who pays shipping when a problem occurs

• ZENHAX or warehouse responsibility: ZENHAX bears authorized shipping costs when we shipped the wrong item, omitted a listed component, used an incorrect address or label despite receiving correct information, provided an item with a verified product defect requiring return, or confirmed the wrong product for complete and accurate vehicle information.
• Carrier responsibility: when loss, misrouting, or damage is verified as occurring while the parcel was in the carrier's custody, ZENHAX will coordinate the claim with the carrier. The customer will not be charged additional freight for an authorized replacement, missing-component shipment, or return that is required because of confirmed carrier fault. Carrier reimbursement and liability will be handled between ZENHAX, the warehouse, and the carrier as applicable.
• Customer responsibility: the customer bears additional shipping caused by an incorrect or incomplete address provided by the customer, refusal or failure to collect delivery, an unauthorized return method, change of mind, ordering the wrong product, incomplete or inaccurate vehicle information, undisclosed vehicle modifications, or damage caused by installation, modification, misuse, or unauthorized repair.
• Responsibility not yet established: when the cause is unclear, the customer, ZENHAX, warehouse, and carrier should preserve relevant evidence while the case is reviewed. We will confirm the authorized remedy and shipping responsibility after evaluating the available information and applicable law.

11. Carrier claims and customer cooperation

ZENHAX normally submits or coordinates claims for parcels shipped through our carrier or warehouse account. The customer may be asked to provide photos, retain packaging, complete a damage statement, or make the parcel available for carrier inspection. If the carrier pays compensation directly to the customer, we will coordinate the remaining remedy to avoid duplicate recovery.

A parcel shown as delivered may require a carrier trace or proof-of-delivery review. Theft or loss occurring after confirmed delivery is reviewed separately from loss while the parcel is in carrier custody, subject to the evidence and applicable law.

12. Split shipments and mixed shipping profiles

Items in one order may ship separately and may have more than one tracking number. A partial shipment does not mean the remaining items have been canceled. When products use different shipping profiles or fulfillment locations, Shopify may combine the applicable rates at checkout. This commonly applies when a free-shipping complete head unit is purchased together with a paid-shipping dash kit or frame.

13. Returns

Return shipping, fitment mismatches, product quality issues, and exchange procedures are governed by our Return and Refund Policy. Do not send a return without written authorization.

14. Contact

Email: service@zenhax.email
Business phone: +1 (951) 333-1337