Return and Refund Policy

Last updated: July 22, 2026

This Return and Refund Policy applies to purchases made from the ZENHAX online store operated by WONDFUL (HK) TECHNOLOGY LIMITED ("ZENHAX," "we," "us," or "our"). This policy does not limit any consumer rights that cannot be excluded under applicable law.

1. Return request period

You may request a return or exchange within 30 days after the order is delivered. Because many ZENHAX products are vehicle-specific and must be connected or test-fitted before compatibility can be confirmed, installation or connection for reasonable fitment and function testing does not automatically make a product ineligible for return.

Eligibility and shipping responsibility depend on the reason for the return, the condition of the product, the vehicle information provided before purchase, and whether the issue results from the product, our fitment information, the carrier, or the customer.

2. Products that have been installed or test-fitted

An installed, connected, or test-fitted product may still qualify for a return or exchange when:

• the product has a verified quality or manufacturing issue;
• the product or included components do not match the item confirmed in the order;
• the product does not match the vehicle make, model, year, trim level, factory audio system, steering position, connector type, region, or other configuration that we confirmed in writing;
• reasonable installation or fitment testing has not materially damaged, altered, contaminated, or reduced the resale value of the product; or
• applicable law requires a return, replacement, repair, or refund.

Reasonable test-fitting may include connecting the supplied plug-and-play harness, positioning the fascia or display for a fitment check, and powering the system for basic function testing when performed according to the instructions. Minor evidence of careful test-fitting will be reviewed in context and will not by itself result in automatic rejection.

Products may be ineligible for a standard non-defect return, or may receive a reduced refund to the extent permitted by law, if they have cut, spliced, stripped, repinned, or altered wiring; broken clips or mounting points; scratches, cracks, impact damage, contamination, adhesive residue, missing parts, removed or altered serial identification, unauthorized programming or repair, or damage caused by incorrect installation, voltage, tools, or vehicle modification.

3. Requesting return authorization

1. Email service@zenhax.email before sending any item back.
2. Include the order number, product name or SKU, vehicle make/model/year, trim level, factory audio configuration, steering position when relevant, the reason for the request, and clear photos or video of the product, dashboard, connectors, packaging, and issue.
3. Allow us a reasonable opportunity to review the fitment or quality issue and, when appropriate, provide safe troubleshooting steps.
4. Wait for written return authorization, the correct return address, and shipping instructions. Do not send a return to our corporate address or warehouse without authorization.

Providing diagnostic information helps us identify the correct remedy and determine shipping responsibility. It does not reduce any non-waivable rights under applicable law.

4. Authorized return warehouse

Unless we provide different written instructions for the order, authorized returns must be addressed exactly as follows:

Recipient: XTECH+ADVM064
3263 Trade Center Dr
Riverside, CA 92507
United States
Return warehouse phone: +1 (951) 742-5283

This location is a fulfillment and returns warehouse, not our corporate office or a public showroom. Unauthorized, collect-on-delivery, or incorrectly addressed parcels may be refused or delayed. Include the order number and return authorization reference inside the package.

5. Quality issues, incorrect items, and our fulfillment errors

If a product is verified as defective, materially different from the ordered item, damaged because of our packaging or fulfillment error, or missing listed components, ZENHAX will provide the remedy required by applicable law. Depending on the issue, available remedies may include technical support, replacement parts, repair, exchange, replacement, or refund.

When a return is required because of a verified product defect, our shipping error, an incorrect item sent by us, or fitment information that we confirmed incorrectly, ZENHAX will provide a prepaid return method or reimburse reasonable return shipping that we authorized in writing. ZENHAX will also bear the authorized shipping cost of a replacement or verified missing component.

Inspect delivered packages promptly. For visible transit damage, an incorrect item, or missing components, contact us as soon as reasonably possible and preferably within 48 hours. Keep all packaging, labels, and contents while the warehouse or carrier investigation is open. The suggested 48-hour notice helps preserve evidence but does not remove rights that cannot be waived by law.

6. Vehicle fitment and configuration mismatches

Vehicle compatibility can depend on more than make, model, and year. Trim level, factory radio, amplifier, camera system, climate controls, steering position, region, connectors, and previous vehicle modifications may affect fitment and retained functions.

• ZENHAX-confirmed mismatch: If the customer provided complete and accurate vehicle information and the product does not match the configuration that ZENHAX confirmed in writing or described on the applicable product page, ZENHAX will bear authorized return or exchange shipping.
• Customer-selection or information error: If the customer selected the wrong product, provided inaccurate or incomplete vehicle information, did not disclose a previous modification, or proceeded after receiving a compatibility warning, the customer is responsible for authorized return shipping and any new outbound shipping, unless applicable law requires otherwise.
• Cause not yet established: If the mismatch cannot initially be attributed to the product, our information, the vehicle configuration, installation, or a modification, both parties should preserve the product and evidence while we review the case. Shipping responsibility will be confirmed after the available information is evaluated.

Do not cut, splice, repin, grind, drill, or permanently modify the product, harness, fascia, or vehicle while a fitment review is pending unless ZENHAX has provided specific written instructions.

7. Change of mind and customer-caused returns

Unless applicable law requires otherwise, the customer is responsible for authorized return shipping when the return is for change of mind, ordering the wrong product, duplicate ordering, providing inaccurate or incomplete vehicle information, or another reason not caused by the product, ZENHAX, or the carrier.

A non-defective product must be returned with all original components, accessories, cables, modules, manuals, labels, and packaging and must remain in a condition suitable for resale. Original expedited shipping, address-correction charges, duties, taxes, brokerage fees, and other carrier or government charges are not refundable unless the return results from our error or the law requires otherwise.

8. Items not eligible for a standard non-defect return

Except where the item is defective, was supplied incorrectly, does not match fitment that we confirmed, or applicable law requires a remedy, the following are not eligible for a standard return:

• return requests made more than 30 days after delivery;
• products with cut, spliced, stripped, repinned, or altered wiring;
• products with broken tabs, damaged mounting points, scratches, cracks, impact damage, liquid exposure, contamination, or adhesive residue caused after delivery;
• products missing included components, accessories, packaging, labels, or serial-number identification;
• products damaged by misuse, unauthorized repair, improper voltage, accident, unsafe installation, or installation contrary to the instructions;
• gift cards, downloadable products, and items clearly identified before purchase as final sale or non-returnable.

9. Return shipping responsibility

• ZENHAX pays: verified product defect; wrong item shipped by us; verified missing listed component; damage caused by our packaging or fulfillment error; or a verified mismatch with complete vehicle information that ZENHAX confirmed.
• Carrier responsibility: when loss or damage is verified as occurring while the parcel was in the carrier's custody, ZENHAX will coordinate the carrier claim and the customer will not be charged additional freight for the authorized remedy. Any carrier reimbursement will be handled between ZENHAX, the warehouse, and the carrier as applicable.
• Customer pays: change of mind; wrong item selected by the customer; incomplete or inaccurate vehicle or address information; undisclosed vehicle modifications; refused or unclaimed delivery; or damage caused by installation, modification, misuse, or unauthorized repair.

Do not purchase return postage unless we authorize the return method in writing. We cannot guarantee reimbursement of express, oversized, uninsured, or otherwise unreasonable return shipping selected without authorization.

10. Exchanges and replacement parts

When an exchange is approved, we may process it as a return followed by a replacement order. Replacement availability is not guaranteed until confirmed. Any price or shipping difference for a customer-requested change will be disclosed before completion. Verified missing or defective components may be replaced without requiring the complete product to be returned when that is the most practical remedy.

11. Inspection and refunds

After the authorized return is delivered, we will inspect the product and compare its condition and contents with the return request. We will notify you whether the refund, exchange, or other remedy is approved. Approved refunds are issued promptly to the original payment method. Your bank or payment provider may require additional time to post the credit.

For a non-defective return, we may deduct only amounts permitted by law for missing components or loss in value caused by handling, installation, damage, or modification beyond what was reasonably necessary to inspect and test the product. We will explain any proposed deduction. A verified defect or ZENHAX-caused error will not be treated as a standard change-of-mind return.

12. Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment or carrier handoff begins. If we cannot ship within the promised time, we will follow the delay, cancellation, and refund process described in our Shipping Policy and required by applicable law.

13. Contact

Email: service@zenhax.email
Business phone: +1 (951) 333-1337